Faq – Urban Kudiye

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FAQs

How long will my order take to reach me?

We’re quick, but good things take a little time 😉 Orders are processed in 2–4 working days, and delivery usually takes 5–8 working days, depending on where you’re located. You’ll get tracking details as soon as your order ships.

Not sure about my size?

We’ve got you covered 💁‍♀️ Check the size chart on the product page or at the footer area of the website before ordering — it’ll help you find the fit that feels just right.

Can I return or exchange my order?

Yes, we offer easy returns or exchanges in case of size issues or damaged products. Please raise a request within 48 hours of delivery, and our team will assist you. For more details, please visit our Return, Refund & Exchange Policy page.

Are your products made in India?

Yes, our products are designed with love for the modern Indian woman and fulfilled through trusted manufacturing and printing partners to ensure quality, comfort, and durability.

How can I contact Urban Kudiye for support?

You can reach us anytime at support@urbankudiye.com or through our Contact Us page. We aim to respond within 24–48 working hours.

Terms and Conditions

Welcome to Urban Kudiye!
These Terms and Conditions (“Terms”) govern your use of our website, services, and purchases. By accessing or using our platform, you agree to follow and be bound by these Terms. If you do not agree, please do not use our services.

1. About Us
Urban Kudiye is an Indian clothing brand built on creativity, comfort, and convenience. We design the products you see, but fulfillment (printing, packaging, and shipping) is handled by our trusted third-party print-on-demand partners. This model allows us to offer exclusive, made-to-order apparel without carrying inventory.

2. Product Information
All our products are custom-printed once an order is placed. We make every effort to display product colors and styles as accurately as possible. However, final colors may slightly vary due to screen differences or print variations.

3. Orders & Payments
Once an order is placed, it is processed automatically with our print partner and cannot be canceled or modified.

All prices are inclusive of applicable taxes (as per Indian GST norms) unless mentioned otherwise.

We accept secure payments via credit/debit cards, UPI, wallets, and net banking.

4. Shipping & Delivery
Since our products are printed on demand, delivery timelines may range between 5–7 business days, depending on your location.

Orders are shipped directly from our fulfillment partner's facility.

Tracking information will be shared once the order is dispatched.

5. Returns, Refunds & Exchanges
Because we use a print-on-demand model:

Returns or exchanges are accepted only in cases of defective, damaged, or incorrect items.

If you receive a defective product, please email us at support@urbankudiye.com within 24 hours of delivery with clear images, video, and your order ID.

We do not accept returns for size, fit, or change-of-mind. Please refer to the size guide before placing your order.

Refunds, if applicable, will be processed via the original payment method within 5–7 business days after approval.

For full policy details, please read our Return & Refund Policy.

6. Intellectual Property
All content, including designs, logos, text, and images, are owned by Urban Kudiye and protected under Indian intellectual property laws. Any reproduction or unauthorized use may result in legal action.

7. User Conduct
By using our website, you agree to:

Not misuse the site for any unlawful activity.

Not attempt to gain unauthorized access to our systems or interfere with our operations.

Not post or transmit content that is harmful, abusive, defamatory, or infringes on others’ rights.

8. Third-Party Links
Our site may include links to third-party websites. We are not responsible for the content or privacy practices of those websites. Please review their policies before engaging.

9. Changes to Terms
We may update these Terms at any time without prior notice. Your continued use of our site after any changes means you accept those revisions. Please check this page periodically.

10. Governing Law & Jurisdiction
These Terms shall be governed by the laws of India. In case of any disputes, the jurisdiction will lie with the courts of Mohali, India.

11. Contact Us
For any questions or concerns, please write to us at:
📧 support@urbankudiye.com